{"id":125577,"date":"2019-04-18T17:03:59","date_gmt":"2019-04-18T17:03:59","guid":{"rendered":"https:\/\/www.searchenginewatch.com\/?p=125577"},"modified":"2020-02-18T06:31:53","modified_gmt":"2020-02-18T06:31:53","slug":"voice-search-study-uberall","status":"publish","type":"post","link":"https:\/\/searchenginewatch.com\/2019\/04\/18\/voice-search-study-uberall\/","title":{"rendered":"Study: How ready are businesses for voice search?"},"content":{"rendered":"<p><strong>&#8220;So&#8230; most businesses know about voice search. But has this knowledge helped them optimize for it?&#8221;<\/strong><\/p>\n<p>An interesting report recently released by Uberall sought to address that exact question. For as much as we talk about the importance of <a href=\"https:\/\/searchenginewatch.com\/2020\/01\/03\/voice-search-impact-seo-in-2020\/\">voice search<\/a>, and even <a href=\"https:\/\/searchenginewatch.com\/2019\/01\/11\/voice-search-optimization-guide-2019\/\" target=\"_blank\" rel=\"noopener noreferrer\">how to optimize for it<\/a> &#8212; are people actually doing it?<\/p>\n<p>In this report, researchers analyzed 73,000 business locations (using the Boston Metro area as their sample set), across 37 different <a href=\"https:\/\/searchenginewatch.com\/2020\/01\/02\/quantum-supremacy-and-eight-seo-trends-2020\/\">voice search<\/a> directories, as well as across SMBs, mid-market, and enterprise.<\/p>\n<p>They looked at a number of factors including accuracy of address, business hours, phone number, name, website, and zip code, as well as accuracy across various voice search directories.<\/p>\n<p>In order, this was how they weighted the importance of a listing&#8217;s information:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-125598 aligncenter\" src=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/the-most-important-business-information-to-optimize-for-voice-search.png\" alt=\"the most important business information to optimize for voice search\" width=\"665\" height=\"258\" srcset=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/the-most-important-business-information-to-optimize-for-voice-search.png 665w, https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/the-most-important-business-information-to-optimize-for-voice-search-300x116.png 300w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/><\/p>\n<p>And pictured below are &#8220;the 37 most important voice search directories&#8221; that they accounted for.<\/p>\n<p>Uberall analysts did note, however, that Google (search + maps), Yelp, and Bing together represent about 90% of the score&#8217;s weight.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-125597 aligncenter\" src=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/the-37-most-important-voice-search-directories.png\" alt=\"the 37 most important voice search directories\" width=\"625\" height=\"665\" srcset=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/the-37-most-important-voice-search-directories.png 625w, https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/the-37-most-important-voice-search-directories-282x300.png 282w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<h2>How ready are businesses for voice search?<\/h2>\n<p>The ultimate question. Here, we&#8217;ll dive into a few key findings from this report.<\/p>\n<h3>1. Over 96% of all business locations fail to list their business information correctly<\/h3>\n<p>When looking just at the three primary listings locations (Google, Yelp, Bing), Uberall found that only 3.82% of business locations had no critical errors.<\/p>\n<p>In other words, more than 96% of all business locations failed to list their business information correctly.<\/p>\n<p>Breaking down those 3.82% of perfect business location listings, they were somewhat evenly split across enterprise, mid-market, and SMB, with enterprise having the largest share as one might expect.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-125592 aligncenter\" src=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/only-3.82-of-business-locations-had-no-critical-errors-breakdown-according-to-size.png\" alt=\"only 3.82% of business locations had no critical errors, breakdown according to size\" width=\"570\" height=\"537\" srcset=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/only-3.82-of-business-locations-had-no-critical-errors-breakdown-according-to-size.png 570w, https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/only-3.82-of-business-locations-had-no-critical-errors-breakdown-according-to-size-300x283.png 300w\" sizes=\"auto, (max-width: 570px) 100vw, 570px\" \/><\/p>\n<h3>2. The four most common types of listing errors<\/h3>\n<p>In their analysis, here&#8217;s the breakdown of most common types of missing or incorrect information:<\/p>\n<ul>\n<li>Opening hours: 978,305 errors (almost half of all listings)<\/li>\n<li>Website: 710,113 errors (almost one-third of all listings)<\/li>\n<li>Location name: 510,010 errors (almost one-quarter of all listings)<\/li>\n<li>Street: 421,048 errors (almost one-fifth of all listings)<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-125596 aligncenter\" src=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/the-most-glaring-business-listing-errors-and-missing-data.png\" alt=\"the most glaring business listing errors and missing data\" width=\"672\" height=\"453\" srcset=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/the-most-glaring-business-listing-errors-and-missing-data.png 672w, https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/the-most-glaring-business-listing-errors-and-missing-data-300x202.png 300w\" sizes=\"auto, (max-width: 672px) 100vw, 672px\" \/><\/p>\n<h3>3. Which types of businesses are most likely to be optimized for voice search?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-125594 aligncenter\" src=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/industries-that-are-most-voice-search-ready.png\" alt=\"industries that are most voice search ready\" width=\"663\" height=\"388\" srcset=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/industries-that-are-most-voice-search-ready.png 663w, https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/industries-that-are-most-voice-search-ready-300x176.png 300w\" sizes=\"auto, (max-width: 663px) 100vw, 663px\" \/><\/p>\n<p>Industries that were found to be most voice search ready included:<\/p>\n<ul>\n<li>Dentists<\/li>\n<li>Health food<\/li>\n<li>Home improvement<\/li>\n<li>Criminal attorneys<\/li>\n<li>Dollar stores<\/li>\n<\/ul>\n<p>Industries that were found to be least voice search ready included:<\/p>\n<ul>\n<li>Consumer protection organizations<\/li>\n<li>Congressional representatives<\/li>\n<li>Business attorneys<\/li>\n<li>Art galleries<\/li>\n<li>Wedding services<\/li>\n<\/ul>\n<p>Not much surprise on the most-prepared industries relying heavily on people being able to find their physical locations. Perhaps a bit impressed that criminal attorneys landed so high on the list. Surprising that art galleries ranked second to last, but <a href=\"https:\/\/news.artnet.com\/market\/foot-traffic-galleries-new-york-1318769\" target=\"_blank\" rel=\"noopener noreferrer\">perhaps this helps explain decline in traffic of late<\/a>.<\/p>\n<p>And as ever, we can be expectedly disappointed by the technological savvy of congressional representatives.<\/p>\n<h2>What&#8217;s the cost of businesses not being optimized for voice search?<\/h2>\n<p>The next question, of course, is: how much should we care? Uberall spent a nice bit of their report discussing statistics about the history of voice search, how much it&#8217;s used, and its predicted growth.<\/p>\n<p>Interestingly, they also take a moment to fact check the popular &#8220;voice will be 50% of all search by 2020&#8221; statistic. Apparently, this was taken from <a href=\"https:\/\/www.fastcompany.com\/3035721\/baidu-is-taking-search-out-of-text-era-and-taking-on-google-with-deep-learning\" target=\"_blank\" rel=\"noopener noreferrer\">an interview with Andrew Ng<\/a> (co-founder of Coursera, formerly lead at both Google Brain and Baidu) and was originally referring to the growth of a combined voice and image search, specifically via Baidu in China.<\/p>\n<h3>1. On average, adults spend 10x more hours on their phones than they did in 2018<\/h3>\n<p>This data was compiled from a number of charts from eMarketer, showing overall increase in digital media use from 2008 to 2017 (and we can imagine is even higher now). Specifically, we see how most all of the growth is driven just from mobile.<\/p>\n<p>The connection here, of course, is that mobile devices are one of the most popular devices for voice search, second only perhaps to smart home devices.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-125600 aligncenter\" src=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/graph-daily-hours-spent-with-digital-media-per-adult-user-2008-2017.png\" alt=\"graph daily hours spent with digital media per adult user 2008-2017\" width=\"611\" height=\"518\" srcset=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/graph-daily-hours-spent-with-digital-media-per-adult-user-2008-2017.png 611w, https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/graph-daily-hours-spent-with-digital-media-per-adult-user-2008-2017-300x254.png 300w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" \/><\/p>\n<h3>2. About 21% of respondents were using voice search every week<\/h3>\n<p>According to this study, 21% of respondents were using voice search every week. 57% of respondents said they never used voice search. And about 14% seem to have tried it once or twice and not looked back.<\/p>\n<p>In general, it seems people are a bit polarized &#8212; either it&#8217;s a habit or it&#8217;s not.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-125595 size-full aligncenter\" src=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/graph-over-the-last-year-how-often-have-you-used-voice-search..png\" alt=\"over the last year, how often have you used voice search?\" width=\"639\" height=\"491\" srcset=\"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/graph-over-the-last-year-how-often-have-you-used-voice-search..png 639w, https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/graph-over-the-last-year-how-often-have-you-used-voice-search.-300x231.png 300w\" sizes=\"auto, (max-width: 639px) 100vw, 639px\" \/><\/p>\n<p>Regardless, 21% is a sizable number of consumers (though we don&#8217;t have information about how many of those searches convert to purchases).<\/p>\n<p>And it seems the number is on the rise: the <a href=\"https:\/\/www.clickz.com\/people-own-smart-speaker-us-2019\/227849\/\" target=\"_blank\" rel=\"noopener noreferrer\">recent report from voicebot.ai<\/a> showed that smart speaker ownership grew by nearly 40% from 2018 to 2019, among US adults.<\/p>\n<p>Overall, the cost of not being optimized for voice search may not be sky high yet. But at the same time, it&#8217;s probably never too soon to get your location listings in order and provide accurate information to consumers.<\/p>\n<h3>You might also like:<\/h3>\n<ul>\n<li><a href=\"https:\/\/searchenginewatch.com\/2019\/01\/11\/voice-search-optimization-guide-2019\/\" target=\"_blank\" rel=\"noopener noreferrer\">Voice search optimization guide: Six steps for 2019<\/a><\/li>\n<li><a href=\"https:\/\/www.clickz.com\/yext-brain-qa-jeff-rohrs\" target=\"_blank\" rel=\"noopener noreferrer\">Yext Brain and the future of conversational AI: Q&amp;A with CMO Jeff Rohrs<\/a>\u00a0(<em>ClickZ<\/em>)<\/li>\n<li><a href=\"https:\/\/searchenginewatch.com\/what-we-can-learn-from-voice-search-2018\/2019\/02\/25\/119934\/\" target=\"_blank\" rel=\"noopener noreferrer\">What can we learn from voice search in 2018?<\/a><\/li>\n<li><a href=\"https:\/\/searchenginewatch.com\/2018\/11\/20\/optimize-local-business-voice-search\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to optimize your local business for voice search<\/a><\/li>\n<li><a href=\"https:\/\/searchenginewatch.com\/voice-search-local-seo-get-started\" target=\"_blank\" rel=\"noopener noreferrer\">Voice search and local SEO: How to get started?<\/a><\/li>\n<li><a href=\"https:\/\/searchenginewatch.com\/2018\/10\/18\/the-comprehensive-guide-to-voice-search-keyword-research\/\" target=\"_blank\" rel=\"noopener noreferrer\">The comprehensive guide to voice search keyword research<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A new analysis of 73,000 business listings found that 96% of all business locations fail to list their business information correctly.<\/p>\n","protected":false},"author":8,"featured_media":125584,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,7,27279],"tags":[197,37,123,124,137,737,22,27427,62,63,1259],"content_type":[],"class_list":["post-125577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-development","category-industry","category-voice","tag-bing","tag-google","tag-google-my-business","tag-local-search","tag-local-seo","tag-research","tag-seo","tag-uberall","tag-voice","tag-voice-search","tag-yelp"],"acf":{"tad_independentcommercial":false,"tad_content_format":false},"post_info":{"name":"Kimberly Collins","title":"","thumbnail_url":"https:\/\/searchenginewatch.com\/wp-content\/uploads\/2019\/04\/Voice-search-study-from-Uberall-120x90.jpg","category":"Development","timeago":"7y"},"_links":{"self":[{"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/posts\/125577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/comments?post=125577"}],"version-history":[{"count":0,"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/posts\/125577\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/media\/125584"}],"wp:attachment":[{"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/media?parent=125577"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/categories?post=125577"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/tags?post=125577"},{"taxonomy":"content_type","embeddable":true,"href":"https:\/\/searchenginewatch.com\/wp-json\/wp\/v2\/content_type?post=125577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}